Terms and Conditions

Below you can find The Road Less Travelled Ltd’s policies in relation to Event Bookings, Terms of Trade and Privacy. Please read fully before contacting us with any issues.

Bookings

If you place an order with us the following terms of trade will apply…

Terms of Trade for Event Booking Orders

Credit is extended on the understanding that full payment will be made by the due date stated. Responsibility for ensuring payment occurs rests with each named individual on the account. We reserve the right to charge an additional $20 administration fee for each month an account remains outstanding following the first overdue reminder notice. Unpaid accounts will be passed to our debt collector and all associated collection costs will be added to the outstanding total

Event Withdrawals and Non Attendances

Should your circumstances mean that you are no longer able to attend you are welcome to transfer your registration to another person (please advise us so that we can amend our records accordingly). If a replacement isn’t possible then we will provide you with a refund (less a 15% administration fee), provided that we receive at least 10 days notice prior to the event. Any less than 10 days notice and we will only be able to provide a 50% refund of your registration fee. No refunds are available for cancellations in the final 24 hours prior to an event or for un-notified non attendance on the day.

Withdrawals in the 24 hours prior to the seminar, and on the day of the seminar, who have not yet paid will still be required to pay the full balance of this account as per the provisions of the ‘Credit’ paragraph above.

Event Cancellation

In the unlikely event that the event / workshop does not go ahead we will reschedule the event / workshop and offer a full refund to those who cannot attend on the new date. If the event / workshop is cancelled all registrants who have paid will be offered either a credit on a future event / workshop (within 12 months of the cancelled one), or a full refund of their registration fee. All refunds must be requested in writing and clearly identify who the refund payment is to be made out to. We accept no responsibility for any other costs incurred by registrants as a result of an event / workshop cancellation.

Event Disclaimer

The information provided in the event handout notes and at the events are the views of the trainer, and do not necessarily reflect the views of The Road Less Travelled Ltd. The information and professional advice delivered in the workshops and the associated printed material is provided solely on the basis that before relying on this material, attendees should obtain appropriate advice relevant to their particular circumstance to evaluate its accuracy, currency, completeness and relevance for their purposes. The Road Less Travelled Ltd will not be liable for any damages of any kind to any person or entity arising from the use of this information. Your attendance at our events reflects your acceptance of this statement.

Privacy Policy

1. We respect your privacy

1.1. The Road Less Travelled Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the New Zealand Privacy Principles contained in the Privacy Act 1988. This policy sets out how we collect and treat your personal information.

1.2. “Personal information” is information we hold which is identifiable as being about you.

2. Collection of personal information

2.1. The Road Less Travelled Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

2.3. Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

3.1. The Road Less Travelled Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

4.1. The Road Less Travelled Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

4.2. The Road Less Travelled Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5. Disclosure of your personal information

5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of The Road Less Travelled Ltd, www.theroadlesstravelled.co.nz, its customers or third parties.

5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of New Zealand.

5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

6. Security of your personal information

6.1. The Road Less Travelled Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information

7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988. A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at anah@theroadlesstravelled.co.nz.

8. Complaints about privacy

8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints via The Road Less Travelled Ltd,  260 Daisy Hill Road, RD1, Timaru 7971, New Zealand. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website

10.1. When you visit our website

When you come to our website (www.theroadlesstravelled.co.nz) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

10.2. Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

10.3. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords and social media websites. If you do see any advertisements on these sites, they can be easily unsubscribed from by following the platform’s unsubscribe button (i.e. clicking the appropriate button). These ads may appear on this website or other websites you visit.

10.4. Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that The Road Less Travelled Ltd is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

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